WeDemat ("WeDemat", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described in this policy.
1.Information We Collect
We may collect the following information when you interact with us:
- Contact information — such as your name, phone number, email address, and location.
- Holding information — details you provide about your shares, folios, or investments to help us assist you.
- Communications — records of your enquiries and our correspondence with you.
- Usage information — basic technical data such as your browser type and pages visited, collected to operate and improve our website.
2.How We Use Your Information
- To respond to your enquiries and provide the services you have requested.
- To process and progress your share recovery, transmission, or dematerialisation matter.
- To communicate with you about your matter and provide updates.
- To comply with legal and regulatory obligations.
- To maintain, secure, and improve our website and services.
3.Communications & Consent
We contact you only with your explicit consent. We reach out to you by phone, email, SMS, or WhatsApp only after you have given us your details — for example, by submitting a form on our website, requesting a callback, or messaging us first — and only in connection with the services you have requested. We do not send unsolicited or bulk promotional messages, and we do not add you to any marketing list without your permission.
WhatsApp messaging
Where you have provided your phone number and opted in, we may use WhatsApp to share updates and respond to your queries about your matter. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. You can opt out of WhatsApp communications at any time by replying "STOP" to any message, after which we will stop messaging you on WhatsApp.
Withdrawing consent
You may withdraw your consent or unsubscribe from our communications at any time by contacting us at gautam@wedemat.com or by replying to any message asking us to stop. We will honour your request promptly.
4.How We Share Information
We do not sell, rent, or trade your personal information. We may share your information only:
- With registrars, depositories, companies, regulators, and authorities as necessary to process your matter.
- With trusted service providers who help us operate our business (such as hosting and communication providers), under appropriate confidentiality obligations.
- Where required by law, regulation, or valid legal process.
5.Data Retention
We retain your personal information only for as long as necessary to provide our services, to comply with our legal and regulatory obligations, and to resolve disputes. When information is no longer required, we take reasonable steps to delete or anonymise it.
6.Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7.Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Withdraw consent to communications or processing.
To exercise any of these rights, contact us at gautam@wedemat.com.
8.Cookies
Our website may use cookies or similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.
9.Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.
10.Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11.Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: gautam@wedemat.com
- Phone: +91 98339 09984
- Address: 304, Sea Flama, Dosti Flamingos, Upper Parel, Mumbai 400 015, India